England · Checked 17 September 2026
“We need help discussing a parenting plan”
A family mediator helps parents explore arrangements and try to reach agreement. The mediator does not decide who wins and does not act as either parent’s lawyer.
The initial assessment is called a MIAM: a Mediation Information and Assessment Meeting. Tell the mediator about intimidation, controlling behaviour or safety concerns before any joint discussion. Mediation is not suitable in every situation.
“I need to understand my options or paperwork”
A family solicitor can advise on your own circumstances, explain an order and help with an application. Ask about the cost and whether a focused appointment can answer your immediate questions. Legal aid is available in some circumstances.
If you are handling a case yourself, organisations such as Support Through Court and AdviceNow explain procedure. Practical help with forms is different from advice about the strongest legal option in your case.
“Cafcass has contacted me”
Cafcass is the Children and Family Court Advisory and Support Service. It helps the Family Court understand the child’s welfare, wishes and safety. Its adviser may speak with parents and, where appropriate, children, and prepare a report requested by the court.
It is not a general counselling service or your personal representative. The judge makes the decision. Before a call, have the current arrangements, your main concerns and any relevant safety information available.
“I am worried a child is being harmed”
Contact the children’s social care team at the child’s local council. You do not need to prove abuse before reporting a concern, and you do not need to begin a parenting court case first. Explain what you saw or heard, when it happened and why you are worried.
The team decides what checks or action are needed. If a child is in immediate danger, call 999. The official reporting page also lists organisations that can help you talk through a concern.
“The other parent is not paying”
The Child Maintenance Service deals with maintenance calculations and collection. Cafcass and a family mediator do not replace it. If you already have a case, have the payment plan and record of missing payments ready.
Make the first contact easier
- Say what you need help with today, in one or two sentences.
- Mention an existing order, court deadline or urgent safety concern early.
- Ask whether the service can handle that issue and what documents it needs.
- Ask about costs, confidentiality and the next step before ending the call.
This guide explains general rules and services. It does not assess your individual case.
Official guidance and sources
Information checked on 17 September 2026.
Based on the original article by Elisabeth Scholander.