Canada · Checked 17 September 2026
Understanding the process
Family justice information and resource centres provide information about local family law and court procedure. They may explain forms and refer you to other services. They generally do not give personal legal advice.
For advice about what an order means for you or which application is appropriate, ask about a lawyer, legal aid or a focused consultation. Bring the document and describe the specific question.
Working towards an agreement
A mediator is a neutral professional who helps people discuss disputed issues. The mediator does not take sides, replace either person’s lawyer or decide the outcome.
In collaborative law, each person has a lawyer who helps negotiate an agreement. The process has particular terms about those lawyers not representing the parties if it ends in court. Ask how it works before choosing it.
Arbitration is different again: an agreed independent decision-maker decides the dispute. It is available for some family matters in some provinces or territories, under local rules. Do not assume every service called dispute resolution does the same thing.
Support for children and difficult handovers
Local services may include counselling, parent education, children’s programs or professionally supervised contact. Availability and eligibility vary.
Supervised parenting time means someone oversees the parent’s time with the child. A supervised exchange helps manage the handover. Ask whether the service you need requires an order, referral, fee or agreement from both parents.
If there is violence or a child-safety concern
Tell the service about threats, intimidation or coercive control before agreeing to joint meetings. The Divorce Act recognises that out-of-court resolution may be inappropriate where there is family violence.
For an immediate threat, contact emergency services. A concern about child abuse or neglect belongs with the appropriate local child-protection service, not solely with a mediator. Describe what happened and the child’s current situation.
For money or enforcement problems
A support calculation or recalculation service may help with eligible cases. A maintenance enforcement program deals with collecting qualifying support obligations. Neither should be confused with a parenting-time service.
If your issue is an unpaid amount, bring the order or written agreement and payment record. If you need the amount changed, ask specifically about the variation or recalculation process.
Questions for a first call
- Do you handle this issue in my province or territory?
- Do I need a referral or court order?
- Is there a fee, waiting list or eligibility test?
- Can you explain procedure, give individual advice or make a decision?
- How do you arrange safe contact if there is abuse?
This guide explains general rules and services. It does not assess your individual case.
Official guidance and sources
Information checked on 17 September 2026.
Based on the original article by Elisabeth Scholander.